By Rachel Noe
Searching for a managed services provider and determining exactly the services your business needs is an easily overwhelming process. There are many options available to you. We have been asked many times what different
managed services there are and how an organization might employ them. As an entry in our Q&A series, we take a look at a few of the different managed services options available to you through a provider like Claris.
Managed Computer Support
Let’s say you have the IT hardware but lack the time or technical staff to maintain it. This is a common experience among growing businesses, and is the point where managed computer support comes into the picture. This service ensures that each issue that affects your company’s devices is handled by a competent technician with experience resolving issue. This can also include remote monitoring of computers (and other hardware), which enables your provider to resolve many issues remotely, minimizing the effect on your workday and productivity.
No, we’re not talking about cirrus, stratus, and cumulus clouds. However, just as there are different clouds in the sky, there are different aspects of cloud computing that make up what we say when we refer to the Cloud.
First, the
public cloud.
In this model, the infrastructure is owned by an organization selling cloud space as-a-service, and is widely available on a pay-per-use basis. RackSpace and Amazon Web Services are two of the most commonly used public cloud services. Pursuing this model typically requires considerable front-end technical knowledge. Additionally, it is dependent on a consistent, robust internet connection. If the connection goes down, you will be unable to access your cloud-hosted data or applications.
An annual report by
MSPmentor.net ranked Claris Networks #45 of the top 501 Managed Service Providers in the world. The MSPmentor 501 Global (formerly the MSPmentor Top 100) uses metrics such as managed services recurring revenue growth, network devices managed, end-user devices managed, profitability per employee, etc. This marks Claris’ fifth consecutive year Claris has made the list. Additionally, Claris is the only managed service provider in any of the markets in which we serve (primarily Knoxville, Chattanooga and Nashville) or the entire state of Tennessee to make the list. We are very grateful for the recognition and, as always, thankful to our clients and staff who encourage this company toward excellence daily.
Claris Networks’ Chief Operating Officer Becky Finnegan has been honored on the MSPmentor Top 250, a global ranking of the most influential professionals in the Managed Service Providers industry. Becky’s accomplishments at Claris have been significant, contributing to unprecedented financial and operational excellence.
Her feature in the list reads, “Finnegan’s keen operational and financial aptitude has strategically positioned Claris through a time of immense growth and market saturation. She has led the company through a process of operational standardization, enabling scalable excellence in customer service delivery.”
Dell EqualLogic SAN-to-SAN replication is the most efficient and thorough way to ensure the continuity of a business’s data should a physical disaster hit its main facility. As part of the Disaster Recovery/Business Continuity plan you lay out with your IT service provider, ask if they offer a full “Hot-Hot,” SAN-to-SAN replication. When evaluating one of the replication services Claris Networks would implement, the decision was easy. “Since so many businesses already haveDell EqualLogic SANs, this platform was one of the obvious choices,” says Claris Networks’ CEO Larry Bodie. “It is the most efficient way to enable businesses to have a live, real-time, offsite replication of their data.”